oCX Reports
Our Consumer Perspectives Series aims to unveil key insights and emerging trends in customer experience across the online food delivery, marketplace, and fintech sectors. Explore our reports to gain valuable insights into these dynamic industries and discover what drives exceptional customer experiences.
Consumer Perspectives: Top Online Food Delivery Brands
- AI based analysis of 235,000 customer reviews of top 75 brands in the North America including DoorDash, Uber Eats, KFC and Starbucks.
- Leaderboards across food, grocery, meal kit and alcohol/beverage delivery
E-Commerce oCX Report Fall 2024
- Discover how economic challenges have led customers to seek better deals, making online reviews vital for e-commerce growth.
- Find out where top brands excel according to oCX: an objective metric to quantify customer reviews
Consumer Perspectives: Best Fintech Apps
- Gain insights on global fintech user sentiments through our analysis of over 500,000 reviews in 2023
- Discover front runners in customer experience and what it takes to be a top fintech brand
About oCX Score
oCX, or Observational Customer Experience, is a unique metric we’ve developed to gauge the quality of customer experience. Unlike traditional survey-based metrics, oCX is derived from actual written feedback, providing a richer and more authentic reflection of the customer’s perspective. Using advanced AI techniques, we assign numerical scores to customer reviews, allowing us to accurately assess the overall customer experience across various channels, from surveys to social media comments and reviews.