Creating Reports

Get started by creating reports and adding filters.

To Access Alterna Copilot:

Login with your email and password at https://revelio.alternacx.com/login
Start creating a report by going to https://revelio.alternacx.com/reports

How to Create a Location Based Competitor Intelligence Analysis

Let’s start creating a report by selecting “Sentiment Distribution” as the Metric Type and “Sentiment Score” as the Breakdown.
For the segments, choose the DoorDash and UberEats location of your restaurant.

How to Identify Hidden Insights in Your NPS Data with Our GPT Powered Insight Miner

- Now, click on Ask AI to summarize to get a detailed AI-generated summary of the reviews.

How to Use Our Interactive Features for Sentiment Analysis of User Reviews for Your App or Survey Data

Next, click on the “negative” or “positive” sections on the bar chart to view an extended list of reviews.

How Insight Miner Can Be Used for Comparing Two Data Sets

Let’s start by selecting “Sentiment Distribution” as the Metric Type and “Sentiment Score” as the Breakdown.
For the data sources, choose DoorDash as Data Source 1 and UberEats as Data Source 2. This will enable you to compare positive and negative reviews for your restaurant from both DoorDash and UberEats.
Next, click on “Ask AI to summarize” to generate an AI-driven summary of your performance across the two different platforms. This comparison will help you identify key factors such as affordability, speed, and quality.

Introduction to Metrics and Breakdowns

Begin by exploring the available Metrics and Breakdowns, such as:

Metrics: NPS, oCX, Sentiment Distribution, Negativity and Positivity Index, Average Score, CSAT
Breakdowns: Topics, Emotions, Sentiment Score, oCX Score, Source, Segments, Integration Type

This will provide a comprehensive overview of your customer experience. You can also adjust the date range to obtain a weekly or monthly view. Additionally, you have the option to visualize your data in three different formats: line chart, bar chart, and table.

Using Filters to Deep Dive Into Data

Begin by exploring the available filters, such as:

Data Source: App Store, Trustpilot, Google Reviews, etc.
Topic: Price, Delivery, Employee, Experience, etc.
Sentiment: Positive, Negative, Neutral, etc.
Emotion: Joy, Anger, Trust, Sadness, etc.
Segment
Score Range

These filters will allow you to refine your analysis and gain deeper insights into the various aspects of customer feedback.

If you have any questions email us at [email protected]

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna’s AI technology!

Get a Personalized Demo

Creating Reports

Get started by creating reports and adding filters.

CONTENTS

Basic Sign Up and Account Management

Getting Ready for Your Analysis - Uploading Data

Creating Reports

How Text Analytics Works

API and Integrations

To Access Alterna Copilot:

Login with your email and password at https://revelio.alternacx.com/login

Start creating a report by going to https://revelio.alternacx.com/reports

How to Create a Location Based Competitor Intelligence Analysis

Let’s start creating a report by selecting “Sentiment Distribution” as the Metric Type and “Sentiment Score” as the Breakdown.

For the segments, choose the DoorDash and UberEats location of your restaurant.

How to Identify Hidden Insights in Your NPS Data with Our GPT Powered Insight Miner

Now, click on Ask AI to summarize to get a detailed AI-generated summary of the reviews.

How to Use Our Interactive Features for Sentiment Analysis of User Reviews for Your App or Survey Data

Next, click on the “negative” or “positive” sections on the bar chart to view an extended list of reviews.

How Insight Miner Can Be Used for Comparing Two Data Sets

Let’s start by selecting “Sentiment Distribution” as the Metric Type and “Sentiment Score” as the Breakdown.

For the data sources, choose DoorDash as Data Source 1 and UberEats as Data Source 2. This will enable you to compare positive and negative reviews for your restaurant from both DoorDash and UberEats.

Next, click on “Ask AI to summarize” to generate an AI-driven summary of your performance across the two different platforms. This comparison will help you identify key factors such as affordability, speed, and quality.

Introduction to Metrics and Breakdowns

Begin by exploring the available Metrics and Breakdowns, such as:

Metrics: NPS, oCX, Sentiment Distribution, Negativity and Positivity Index, Average Score, CSAT

Breakdowns: Topics, Emotions, Sentiment Score, oCX Score, Source, Segments, Integration Type

This will provide a comprehensive overview of your customer experience. You can also adjust the date range to obtain a weekly or monthly view. Additionally, you have the option to visualize your data in three different formats: line chart, bar chart, and table.

Using Filters to Deep Dive Into Data

Begin by exploring the available filters, such as:

Data Source: App Store, Trustpilot, Google Reviews, etc.

Topic: Price, Delivery, Employee, Experience, etc.

Sentiment: Positive, Negative, Neutral, etc.

Emotion: Joy, Anger, Trust, Sadness, etc.

Segment

Score Range

These filters will allow you to refine your analysis and gain deeper insights into the various aspects of customer feedback.

If you have any questions email us at [email protected]

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna’s AI technology!