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Decreasing the Complaints About Life and Non-Life Insurance ProductsA key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take action and...
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Top Online Broker Uplifts NPS 30+ptsReaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors...
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Bancassurer Improves Customer Focus Across the FirmWe work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the most critical factors in...
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