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DIB Mobile oCX Report

Nov 28, 2024 | Gulf Report, Reports

DIB Mobile oCX Report November 2024 Unfortunately, DIB Mobile ranked as the last among digital banks in the UAE, with an oCX score of just 16. The average oCX score for UAE digital banks was 41, while DIB Mobile fell significantly below that benchmark with a score of...

Al Hilal Bank oCX Report

Nov 28, 2024 | Gulf Report, Reports

Al Hilal Bank oCX Report November 2024 Congratulations!!! Al Hilal Bank ranked as the best among digital banks in the UAE, with an impressive oCX score of 73. The average oCX score for UAE digital banks was 41, while Al Hilal Bank significantly outperformed this...

Al Ansari Exchange oCX Report

Nov 19, 2024 | Gulf Report, Reports

Al Ansari Exchange oCX Report November 2024 Congratulations!!! Al Ansari Exchange ranked as the best among fintechs in the UAE, achieving an impressive oCX score of 77. The average oCX score for UAE fintechs was 55, but Al Ansari Exchange exceeded this benchmark...

E-Commerce Report Fall

Aug 19, 2024 | Reports

E-Commerce oCX Report Fall 2024 As the retail industry gears up for the holiday season, our latest insights are here to help you understand customer needs better and respond faster in an ultra-competitive market. In our Fall edition we analyzed 200,000 customer...

Online Food Delivery Spring

Apr 29, 2024 | Reports

Explore the Factors Driving Growth in Food Delivery The top customer requests in the food delivery sector include the enhancement of rewards programs and a variety of payment options. Meanwhile, meal kit users prioritize meal customization and delivery options. Our...
Consumer Perspectives: Top Online Marketplace Brands

Consumer Perspectives: Top Online Marketplace Brands

Nov 9, 2023 | Reports

Marketplaces oCX Report Fall 2023 Our Marketplaces report presents an AI-based analysis of 485,000 customer reviews in 2023, covering the top 85 brands worldwide, including Amazon, eBay, Myntra, and Rakuten. It introduces the oCX (Observational Customer Experience)...