Alterna CX solution uses customer feedback to drive growth and streamline operations, while eliminating technical complexities and avoiding lengthy integrations.
Decreased customer complaints by 20%
Increased NPS Score by 18 points
Saved 200+ hours of manual analysis
Trusted By World’s Leading Customer-Centric Brands
Traditional methods of using customer feedback falls short in the AI era
With 80% of feedback data unstructured, surveys alone often miss the full picture, leading to a disconnect between customer feedback and outcomes like revenue, churn, and retention.
The need to operationalize customer insights faster
The key is rapidly interpreting structured and unstructured customer data and showing KPI gains in sales, marketing, or customer service ahead of competitors.
Carry customer feedback into business agenda with AI
Capture voice of customer feedback instantly, anywhere via surveys and 85+ data sources
Get faster insights through oCX, our unique AI powered metric and Generative AI
Collaborate with teams and take actions through ready workflows
Watch How We Do It
oCX Insights
oCX (Observational Experience) is Alterna CX’s proprietary metric that assesses the quality of each company’s customer experience without relying on traditional surveys.
Food Delivery oCX
- As the growth rate of the food delivery industry slows, the competition to acquire customers intensifies. It’s crucial to understand and respond to customer needs.
Fintech oCX
- Unveil key insights and emerging trends in customer experience across fintech apps and discover what drives exceptional customer experiences.
E-Commerce oCX
- AI based analysis of 200,000 customer reviews in 2023 of top 70 brands in the world including Etsy, Wayfair, Sephora, Sally Beauty
