Our solution uses customer feedback to drive growth and streamline operations, while eliminating technical complexities and avoiding lengthy integrations.
Decreased customer complaints by 20%
Increased NPS Score
by 18 points
Saved 200+ hours of manual analysis
Trusted By World’s Leading Customer-Centric Brands
The old way of listening to the voice of customers isn’t enough
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Voice of Customer feedback relying solely on surveys often fails to capture the full picture. You are missing out on optimizing business impact.
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There’s a disconnect between customer experience feedback and KPIs such as revenue, churn, and retention.
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Manual analysis of data consumes valuable time that could be better spent on analysis.
What if you could start operationalizing customer insights immediately across your teams?
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Seamlessly integrate surveys and unstructured data sources into your team’s workflow.
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Quantify the impact of customer experience by demonstrating the ROI of CX on KPIs.
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Utilize your time wisely by leveraging automated text analytics for faster decision-making and efficient team collaboration.
All Voice of Customer Data in One Screen
We blend generative AI with other techniques to solve use cases by quantifying customer feedback from 85+ ready data sources, providing unified Voice of Customer insights.
oCX, Observational Customer Experience, is our AI powered metric that accurately gauges the quality of a company’s customer experience without using a survey.
Gain a competitive advantage by leveraging actionable insights to increase revenue, driving growth and fostering long-term customer loyalty.
Watch How We Do It
oCX Insights
oCX (Observational Experience) is Alterna CX’s proprietary metric that assesses the quality of each company’s customer experience without relying on traditional surveys.
Food Delivery oCX
- As the growth rate of the food delivery industry slows, the competition to acquire customers intensifies. It’s crucial to understand and swiftly respond to customer needs.
- Analysis of 75 food delivery brands, like Uber Eats, DoorDash, Domino’s, and Starbucks.
Fintech oCX
- Unveil key insights and emerging trends in customer experience across fintech apps and discover what drives exceptional customer experiences.
- Understand cultural and local trends in fintech experiences in North America, Europe, and Asia
E-Commerce oCX
- AI based analysis of 485,000 customer reviews in 2023 of top 85 brands in the world including Amazon, Ebay, Myntra and Rakuten
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
