Top retailer improves CX “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
Improving Customer Experience in Five Countries with a Streamlined VoC Program With over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes tags: Zubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest...
