Customer Success Story How Koçtaş Drove a 60% NPS Improvement Across Its Omnichannel Customer Journey src="https://alternacx.com/wp-content/uploads/2025/05/Koctas-Horizontal-Logo.avif" alt="Koçtaş" class="imp-kt-logo" Retail Omnichannel NPS AI Analytics Closed-Loop...
Improving Customer Experience in Five Countries with a Streamlined VoC Program With over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes tags: Zubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest...
