Customer Success Story Top Retailer Improves CX ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each...
Improving Customer Experience in Five Countries with a Streamlined VoC Program With over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes tags: Zubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest...
