Making insight generation a habit

Making insight generation a habit

Making Insight Generation a Habit An expert opinion Podcast, featuring Aras Bilgen  In our expert opinion podcast, Aras Bilgen, an expert on human-centric design with global industry experience, scholar and an author with a new book coming out, joined our...
Keep Calm and Invest in Digital

Keep Calm and Invest in Digital

Keep Calm and Invest in Digital  The Impact of Covid-19 on the Financial Institutions and Customer Experience In our expert opinion podcast, Corey User, a seasoned strategy and management consulting partner for the Banking and the broader FS industry at Wipro...
Connecting the Dots Around the Customer

Connecting the Dots Around the Customer

Connecting the Dots Around the Customer An expert opinion podcast with Melih Özgül, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey and Poyraz Ozkan, Co-Founder of Alterna CX In our expert opinion podcast, Melih Ozgul, Head of Customer...
Don’t Be Afraid to Ask Why: Text Analytics in Action

Don’t Be Afraid to Ask Why: Text Analytics in Action

Don’t Be Afraid to Ask Why: Text Analytics in Action A podcast with Engin Girisgen, Customer Success Director, Alterna CX and Ozan Arkan Can, Senior Machine Learning Engineer and Researcher, Alterna CX  Today, consumers are sharing their emotions without any...
Creating a CX Driven Culture for Retail Banking

Creating a CX Driven Culture for Retail Banking

Creating a CX Driven Culture for Retail Banking An expert opinion podcast with John Berry, Senior Advisor and Cultural Change & Transformation Expert and Poyraz Ozkan, Co-Founder of Alterna CX According to  Gartner, 89% of companies are now competing primarily...