Smart Investment in AI for an Enhanced Customer Experience In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial...
A New Approach to Understanding and Measuring Employee Engagement An expert opinion webinar with Joren Scharn, Digital Strategy and Innovation Lead, Rabobank Group and Poyraz Ozkan, Co-Founder of Alterna CX According to Gallup’s research, the percentage of...
Engaging Employees for CX Success An expert opinion webinar with Andrew Shea, Coach and Leadership Development Specialist and Poyraz Ozkan, Co-Founder of Alterna CX There is an undeniable link between employee experience and customer experience. Companies that shine...
Experience Design and Management is a Continuous Discipline, Not a One and Done An expert opinion webinar with CEO Valerie Peck from SuiteCX, and Gürol Kurt from Alterna CX Customer journey mapping and customer experience management programs have become intertwined...
Using Contextual Relevance to Drive Continuous Improvement in Customer Experience An exclusive webinar with CX Leaders, Don Peppers and Betül Yılmaz, Business Development & Customer Experience Senior Manager at TEB, BNP Paribas How can companies leverage voice of...
Smart Customer Experience to Drive Real-Time Action An exclusive webinar with CX Leader Don Peppers, Ebru Darip, Chief Marketing & Digital Officer and Efe Capar, Marketing Director at Koçtaş Most companies today deploy Voice of Customer programs and measure...
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