Webinars

Loads of valuable signals can tell a company what a customer feels about their customer experience, or the extent to which the customer has been highly successful with the company’s product or service, or even how efficient the company’s website is in providing information and access.

Expert Opinion webinar to learn how Insurers can leverage customer experience and win the trust and loyalty of their customers

Best practice webinar series with IuteCredit to discuss how they’ve transformed their company culture through a comprehensive voice of the customer program

How can financial services understand the root causes of the problems they face and identify pain points to act and improve their journeys and/or products?

In our expert opinion webinar, we are joined by Graham Clark, experience management revolutionary and leader at Customer Results and Michelle Spaul, Customer Experience Consultant and Founder of Delta Swan, to uncover the challenges and opportunities for CX in the BFSI industry

In our expert opinion session, we’ve invited Kurt Neckebrouck, Market Development Manager at Baloise Insurance to discuss how the customer-centric agenda shapes the future of insurance.

Together with David Lloyd, International Customer Experience & Service Design Manager at E.ON, we discussed maximizing opportunities with customers with relatively low contact frequency, CX efforts under an enterprise-level CX program, and the scalability of the CX program.

Yenal Gökyıldırım, CEO of MediaMarkt Turkey, talked about how the company adapted to the uncertainties and shared his view of the future of retail and customer experience. In our latest recording, Çağlar Göğüş, CEO of Doğan Holding, our moderator for this recording, asked critical questions to unveil the underlying reasons for MediaMarkt’s success.

In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial benefits simultaneously with real-life examples.

What are the issues companies face today – or issues they don’t know that they are facing! – in understanding the realities of employee engagement?

How to create engaged employees who will “go the extra mile” at their own choice through a customer-centric culture?

Customer journey mapping and customer experience management programs have become intertwined essential tools to drive business growth.

How can companies leverage voice of the customer (VoC) to understand the context of the experience and improve customer journeys?

On Demand Webinar Smart Customer Experience to Drive Real-Time Action