What Awaits Customer Experience in Financial Services in 2021 – the Year of Hope Thursday, March 11th, 10:00 am EST In our expert opinion webinar, we are joined by Graham Clark, experience management revolutionary and leader at Customer Results...
How the Customer-Driven Agenda Shapes the Future of Insurance CX expert discussion with Kurt Neckebrouck, Market Development Manager at Baloise Insurance In our expert opinion session, we’ve invited Kurt Neckebrouck, Market Development Manager at Baloise...
How To Drive a Branded Customer Experience Transformation in a Challenging and Highly Regulated Industry? CX expert discussion with David Lloyd, International Customer Experience & Service Design Manager Customer perception in the energy industry has evolved in...
The Future of Retail and Customer Experience Industry Leader discussion with Yenal Gökyıldırım, CEO of MediaMarkt, and Çağlar Göğüş, CEO of Doğan Holding Covid-19 crisis and the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. These...
Smart Investment in AI for an Enhanced Customer Experience In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial...
A New Approach to Understanding and Measuring Employee Engagement An expert opinion webinar with Joren Scharn, Digital Strategy and Innovation Lead, Rabobank Group and Poyraz Ozkan, Co-Founder of Alterna CX According to Gallup’s research, the percentage of...
