Customer Experience as a Growth Engine - Alterna CXCX Leadership Series - Episode 2Customer Experience as a Growth EngineMetrics, Methods, and MindsetsJoin senior leaders from Rise UP, Alterna CX, and SDSS Global for the second episode of our CX Leadership Series –...
How to Carry Customer Feedback to the Business Agenda - Alterna CX CX Leadership Series - Episode 1 How to Carry Customer Feedback to the Business Agenda Featuring oCX (Observational Customer Experience) keynote by Don Peppers Join globally recognized CX expert Don...
Watch on Demand Loads of “signals” can tell a company what a customer feels about their customer experience, or the extent to which the customer has been successful with the company’s product or service, or even how efficient the company’s website is in providing...
Watch on Demand A study* done in late 2020 by IBM indicated that 85% of insurers are deploying CX initiatives throughout the customer journey and 90% have a Chief CX or Chief Customer Officer (CCO). However, did you know that 42% of customers still don’t trust their...
Watch on Demand In our best practice webinar, we are joined by Andrus Kotri to discuss how IuteCredit improved customer experience across four countries and transformed its company culture with a streamlined Voice of the Customer program. We deep dive into the...
Watch on Demand A lot has changed in our lives, but has the expectation of being listened to changed? Not so much. As we continue our daily lives, we continue to want seamless experiences. Even though many financial services have adapted feedback management methods,...
