The Future of Retail and Customer Experience

The Future of Retail and Customer Experience

The Future of Retail and Customer Experience Industry Leader discussion with Yenal Gökyıldırım, CEO of MediaMarkt, and Çağlar Göğüş, CEO of Doğan Holding Covid-19 crisis and the evolving customer behaviors have forced many retailers to adapt to mandatory shifts. These...
Smart Investment in AI for an Enhanced Customer Experience

Smart Investment in AI for an Enhanced Customer Experience

Smart Investment in AI for an Enhanced Customer Experience  In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial...
Understanding and Measuring Employee Engagement

Understanding and Measuring Employee Engagement

A New Approach to Understanding and Measuring Employee Engagement An expert opinion webinar with Joren Scharn, Digital Strategy and Innovation Lead, Rabobank Group and Poyraz Ozkan, Co-Founder of Alterna CX   According to Gallup’s research, the percentage of...
Engaging Employees for CX Success

Engaging Employees for CX Success

Engaging Employees for CX Success An expert opinion webinar with Andrew Shea, Coach and Leadership Development Specialist and Poyraz Ozkan, Co-Founder of Alterna CX There is an undeniable link between employee experience and customer experience. Companies that shine...
Experience Design and Management

Experience Design and Management

Experience Design and Management is a Continuous Discipline, Not a One and Done An expert opinion webinar with CEO Valerie Peck from SuiteCX, and Gürol Kurt from Alterna CX Customer journey mapping and customer experience management programs have become intertwined...