Transforming Customer Experience Across Industries
Leading enterprises trust Alterna CX to revolutionize their customer experience strategies. From real-time sentiment analysis to actionable insights, discover how our platform drives measurable improvements in customer satisfaction and business growth.
Trusted By World's Leading Customer-Centric Brands
What Our Customers Say About Us
Real experiences from industry leaders who trust Alterna CX to transform their customer experience
"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time. We can also observe trends at each touchpoint and take real-time action."
"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."
"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time. We can also observe trends at each touchpoint and take real-time action."Chief Marketing and Digital Officer, Kingfisher
"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."Customer Experience Group Manager, Carrefour
Success Stories That Drive Results
Discover how leading brands across industries have transformed their customer experience with Alterna CX
Decreasing Customer Complaints by 20+ Points
Aksigorta, part of the Ageas Group, offers a vast variety of products ranging from health to earthquake insurance. Partnered with Alterna CX since 2021, they achieved remarkable NPS improvements by effectively reducing customer complaints.
Bancassurer Becomes More Customer-Centric
In alignment with customer journeys and company structure, Eureko partnered with Alterna CX to revise their CX program, measuring real-time customer experience across seven touchpoints.
India's Top Online Broker Uplifts NPS 30+ Points
Sharekhan, by BNP Paribas, is one of the first brokers to offer online trading in India. Since partnering with Alterna CX in 2018, they decreased first response time by 70% and closed the loop with 96% of NPS detractors.
Baltics' Top Fintech Uplifts NPS by 18+ Points
With over 200,000 active customers across the Baltics and Balkans, IuteCredit partnered with Alterna CX since 2020, benefiting from convenient triggers and reminders in their workflow for detractors.
Retailer with 1,500 Stores Utilizes ML-Based Analytics
Koçtaş is the number one home improvement retailer in Europe. The company increased its Net Promoter Score by 60% in nine months and boosted its customer-centric culture.
Innovative Insurer Improves 3rd Party Ecosystem
Sompo Sigorta processes transactions from Claims, 3rd parties, and Call Center operations, sending NPS surveys to customers based on specific transactions across 15+ touchpoints within 24 hours.
Europe's Leading Bank Manages CX Proactively
Akbank, one of the leading banks in Europe, partnered with Alterna CX to proactively manage customer experience across multiple touchpoints and drive continuous improvement.
Successful Collaboration with Carrefour SA
The importance of transforming many open-ended comments from customers into actionable insights. Carrefour successfully implemented Alterna CX's advanced text analytics to personalize in-store experiences and significantly improve customer satisfaction metrics.